Truck groupage from Italy to London

When a customer working in the logistics and freight industry himself, needed his household goods moved from Pisa, Italy to London, the UK, he opted for groupage via truck. So naturally, expectations were high, but the customer was satisfied with the services provided.

Modern technology has revolutionized pre-move survey processes, and while the customer thinks in-person visits are more pleasant, he did praise the speed and accuracy of his quote, provided by Sara Piselli. “The whole survey was very interactive and took only twenty-five minutes. The volume calculations were accurate and I received a detailed cost break-down and quotation two days later.”

Of course, customer service doesn’t end with swift replies. Gosselin provides flexibility and navigates the custom processes, saving the customers a lot of time and stress. “The consultancy on all the necessary documents was very accurate and allowed for a stress-free move, especially with my busy schedule that the operations team took into account. I would definitely recommend Gosselin to other people. The whole move was well-coordinated with transparent communication and services that met my expectations.”

“The tendering process was easy as the customer is a logistics expert and understood our contract term in detail without any need for further interaction, making the whole process of survey-quotation-contract award-job scheduling very quickly”, Country Manager, Barbara Savelli, adds. “However, we’re always available for explanations and follow-up calls to make sure each customer, whether it’s a first move or not, knows what to expect and receives a transparent contract and a journey with no surprises.”

You can reach the office in Italy at: 

Barbara Savelli
Country Manager
GOSSELIN ITALY
italy@gosselin-moving.com 

About Gosselin

Gosselin is a leading provider of international moving and destination services. Our clients are  multinationals, relocation management companies, expats, diplomats, military personnel and private persons. With 56 offices in 34 countries, Gosselin has a strong presence in Europe, Russia, the Caucasus and Central Asia.  

Gosselin is a division of the Gosselin Group that has its headquarters in Antwerp, Belgium. The company was founded in 1930 and employs a staff of 975 that generates more than 450 million euros in turnover.