Being concious is one of Gosselin's core values

Our commitment to quality

We relocate families, expats, companies, industries, pets, cars

Quality you can rely on

When customers choose Gosselin, they're trusting us with something important: their home, their belongings and often a major new chapter in their lives. Whether it's a single relocation or a global move for an entire family, they expect everything to run smoothly, and so do we.

That's why quality is at the heart of everything we do. It shapes the way we work, the way we solve problems and the way we support our customers, every single day.

For us, quality isn't something you achieve once. It's something you keep working on, move after move.

Always looking for ways to improve

We believe there's always room to get better.

That's why we've developed an Integrated Management System that helps us continuously improve the way we work across our entire organisation.

We do that by:

Icon_setting clear goals and ownership

Clear goals and ownership

Setting clear objectives and responsibilities.

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Investing in our people

 Training and developing our colleagues, including the crews who pack and handle your belongings.

Icon_well-managed processes

Well-managed processes

Working with clear, consistent and effective processes for every move.

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Learning from feedback

  Using customer feedback and complaints to improve.

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Regular audits and reviews

Checking our processes through internal and external audits.

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Strong supplier relationships

  Working closely with suppliers and subcontractors.

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Continuous management review

Regularly reviewing and improving our systems at management level.

Sustainability - understanding our carbon impact

Quality you can trust

We don't just say we work to high standards, we prove it.

Gosselin is regularly audited and certified against internationally recognised standards for quality, environmental management and information security. Together with our memberships and industry accreditations, these certifications demonstrate our commitment to delivering reliable, secure and sustainable relocation services.

Our certifications include:

  • ISO 9001 - Quality Management
  • ISO 14001 - Environmental Management
  • ISO 27001 - Information Security
  • EcoVadis
  • AEO (Authorised Economic Operator)
  • FIDI FAIM Plus - the leading quality standard for international moving companies
STEP 1 OF 2

Moving details

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