How customers rate Gosselin
Our reviews
9.1
1929 reviews
9
28 July 2025
M. K.
9
25 July 2025
Filip DeMuinck
9
24 July 2025
note - we expected someone from Switzerland to be on site for the move, on the day, the Spanish movers had issues with parking which meant one of the crew had to stay with the van while the other did all the moving, this slowed things down and also seemed unfair... also - neither of the Spanish crew spoke any English... thankfully my husband has some Spanish but if not, we would have really struggled to explain what was needed. we hired movers from Switzerland to manage Swiss requirements and to ensure language was not a barrier...
E. N.
9
24 July 2025
Sehr speditiv. Die Information war nicht vollständig. - es war perfekt. Frau Schwaller war immer sehr reaktiv und uns bei unseren Anliegen immer weitergeholfen.
E. M.
10
23 July 2025
Excellent - Service was excellent. - The customer service was excellent and she was great.
Abraham Douse
10
22 July 2025
Not only when we moved from Russia to France this year but also when we moved from Belgium to Russia 7 years ago! - Polite, competent, prompt to answer questions, extremely helpful. He made the whole thing a pleasure.
10
22 July 2025
S. K.
10
22 July 2025
I am sure Gosselin team in Russia did all they could to make my move perfect. They clearly communicated and acted prompt both through customs and delivery from Moscow to Yekaterinburg. - Alexandra has a talent of communicating urgency without putting pressure! This is a very rare and unique skill. She was super helpful and available on the phone/whatsapp/email at all times. Alexandra has also helped with customs declaration upon landing in Yekaterinburg. She clearly communicated with customs officers explaining the situation and guiding on the next steps. I am truly thankful to Alexandra for making extra effort in supporting my move. Thank you Alexandra, your efforts and support were exceptional! - Delivery in Russia is a separate matter as the delivery is not Insured. Some goods can be damaged at customs (in my case some of things were damaged), but this is nothing to do with Gosselin team. I would rather not have my name shared.
S. R.
10
21 July 2025
Excellent service provided - Very efficient and diligent service - crew packed our possessions very securely and they all arrived with almost no breakages. - Mary was very helpful and quick to respond to questions.
James Easton
9
21 July 2025
Incredible support. Always close and flexible and with strong knowldge of the tasks
Santiago Lazarus del Castillo
10
21 July 2025
HyoJoung Jeon
9
20 July 2025
I was very satisfied, other than question 1 above. - I did not answer this as I didn’t have a visit for a survey, but I am forced to answer. My quote was done based on my photos so it doesn’t really apply. - The only confusion was about who was going to sign the agreement. Considering Gosselin has worked with Tashkent International School for many years, I would have thought they would have had this process worked out. I felt a lack of trust in me as an employee of the school.
Avril Kathryn Fern
9
20 July 2025
Philip Owen
9
17 July 2025
W. W.
10
17 July 2025
The crew did an amazing job with our move and everything was 100% to our satisfaction. the crew lead was Attila Yilmaz, who also did a move for us last year in Ettlingen, and he is really outstanding. We are very pleased that he managed the move again yesterday. thank you! - John was excellent! - Manuela was excellent!
10
17 July 2025
Très bonne équipe, compétente, professionnelle et à l'écoute
10
16 July 2025
In anonymisierter Form. - Das komplexe Zusammenspiel aller involvierten Parteien wurde vom Gesamtkoordinator Gosselin zu jedem Zeitpunkt pro-aktiv, dynamisch und Kundenorientiert durchgeführt. Jeder Teilabschnitt fand speditiv und sorgfältig statt. - Auch am Empfangsort verlief alles Reibungslos. Sven Schumann hat unkompliziert und Lösungsorientiert geholfen, die administrativen und logistischen Hürden des Umzuges zu meistern. - Beanstandungslos. Das Team war extrem schnell und trotzdem vorsichtig mit dem Umzugsgut. Es war zu jedem Zeitpunkt jemand erreichbar im vor- und nachgelagerten Planungsprozess. - Die Besichtigung ging rasch und unkompliziert über die Bühne. Die Volumenschätzung war schlussendlich etwas zu hoch angesetzt, was zu zu weiteren Fehleinschätzungen bezüglich der benötigten Umzugszeit und Transportkapazitäten geführt hat. - Herr Calabrese war jederzeit involviert, hat auf Fragen unmittelbar und Lösungsorientiert reagiert und selbständig bei jedem Teilschritt nachgefragt ob alles in Ordnung ist. Die Beratung und Bearbeitung des Falles war zu jedem Zeitpunkt hervorragend.
Samuel Heer
9
15 July 2025
L. R.
10
13 July 2025
Daria Proskuryakova
10
11 July 2025
Very good and friendly, he was very efficient - took everything as planned and requested - and took good care of my fragile items. - Emilie was very professional and reachable through the whole process of moving. She took time to answer all my questions and I know she was there, and replying fast, in case of any questions or issue. Thank you for your professionalism! - You can share the content but I'd like to stay anonymous
C. M.
10
10 July 2025
ich bin nicht in sozialen Netzwerken und vermeide solche Dinge aus Gründen der mir zur Verfügung stehenden Zeit und meines Berufs - effizient und angenehm, auch wenn es immer wieder erstaunlich ist, dass die Mitarbeiter in Italien keine Ahnung haben, was in der Schweiz passiert und umgekehrt; daher ist eine Koordination wichtig, vor allem wenn Möbel ab- und wieder aufgebaut werden müssen - wichtig, dass die Mitarbeiter Kenntnis von dem bereits vorhandenen und an das Unternehmen gesendeten Haushaltsinventar haben - verfolgte den Fall auch nach dem Umzug weiter, um das Problem des in die Schweiz einzuführenden Fahrzeugs zu lösen, mit mehreren Mahnungen an den Zoll und Unterstützung beim Ausfüllen der notwendigen Formulare
L. B.
10
9 July 2025
David who was responsible person on the day of the move was excellent. He communicates well English which for an ex-pat is really important. The team that worked with him to pack us up and then to unpack us, under his leadership and guidance were professional, friendly and helpful. I will always use Gosselin due to the overall excellent service we received from start to finish.
10
8 July 2025
She was very kind and professional and organized. She was always available on the phone which was important to quickly agree on many things. - Very fast and professional service. They packed and wrapped all of the stuff from the flat quite quickly. - Excellent service provided. Everything arrived at Zurich in great condition. - Excellent service provided. I am really happy with everything. It was a really stressful period, and the Gosselin helped a lot to make it faster and easier for me to move from Prague to Zurich.
Pavle Grbovic
9
8 July 2025
R. H.
10
8 July 2025
The move went super smooth, from Kevin helping is out with our (very reasonable) quote to Lisa organising the actual move, we're very happy
7
7 July 2025
M. P.
10
4 July 2025
Das wurde alles per Mail abgewickelt, weil ich nur wenig Umzugsgut hatte. Sehr unkompliziert und angenehm. - Ich hab praktisch gar nichts davon gemerkt. Mein Team hat das mit der Firma geregelt. Sehr angenehm für mich. Und vor allem auch schnell.
W. R.
10
3 July 2025
J. C.
9
2 July 2025
S. R.
9
2 July 2025
The two gentlemen were very hard working, though the wearther was extremely hot!!!
10
2 July 2025
Alexandra Nasonova
8
2 July 2025
Sunil Natekar
8
30 June 2025
Besides remarks made under 1/6 I was very pleased with the care, courtesy and speed of operation. - Would have appreciated advance notice of sending two smallish vans instead of 1 truck. Would have appreciated to know composition of removers’ team in advance: One out of five could communicate with me and only in English. Both of these would not have changed my choice of Gosselin…
8
28 June 2025
D. K.
9
27 June 2025
Jose Flavio Arouche de Souza
9
26 June 2025
Das Team NZ war sehr proaktiv betreffend die Ankunft und Abwicklung meines Umzugs.
Uve Haueter
10
26 June 2025
Alnayef Ahmad Jalal
10
25 June 2025
The service was above and beyond. Thank you very much! - Jacek was very patient, helped us in any way he could and was exceptionally available.
9
24 June 2025
The delivery team were very accommodating and helpful in the delivery and unloading at the property. - It is a shame that some boxes were crushed during transit, either this was done in the transition at the depot in Spain or the reloading in Spain for Belgium, Thankfully nothing in the boxes were broken. - Excellent communication throughout the whole process
Mark East
9
23 June 2025
Bij het begin van de verhuisplannen, had ik Gosselin gecontacteerd, heb daar nooit antwoord op gehad, het is met Actimovers, dat ik in contact ben gekomen met jullie, daarna is alles vlekkeloos verlopen
Guy Van Bemden
10
23 May 2025
Excellent planning, professional and very smooth process. - Very comfortable in communication, thoughtful, responsive. Excellent! - Could not be better than this! Super!
10
22 May 2025
Irena Juszczyk
9
22 May 2025
A little delay occered on the route - accurately delivered at the agreed time, polite team members, all was assembled propper way - Operative work, excellent packaging, all was clined after works. - Very quick offer within an attrcative cost - Very polite, accurate person. Always on the line.
Irina Kazakova
8
22 May 2025
Very precise and clear in the explanation and to address any issues - Very well done in organizing and taking care of the goods
8
22 May 2025
W. J.
10
22 May 2025
Perfect service on every level
9
22 May 2025
It would have been helpful if we could have been told in advance the arrival times for the pick up in Germany and then arrival of our belongings in Belgium.
10
20 May 2025
The whole process was smooth, I would definitely use Gosselin service in our next move! - Friendly and fast crew, very nice head of the crew too - they managed everything under 3 hours! - Amazing, we had several different coordinations throughout the project, as we had to deal with visa issues. But the communication was swift, polite, and I am very greetaful for arranging VPID number for us!
William Hollar
10
19 May 2025
Ece Gözleveli
9
19 May 2025
Terry Folsom
9
19 May 2025
Professional, communicative, quick and had experience. - Extremely friendly and totally understood our situation, concerns and position. - Always clear and kept the communication active letting me know what was happening in the process. - Very quick, language barrier yet managed to communicate ok.
Camila PARDO
7
18 May 2025
J. H.
9
18 May 2025
The move went smoothly thanks to the crew's great work. Their efficiency and professionalism stood out. However, I was a bit surprised that only two movers were planned. While they were excellent, it makes me wonder if that's the best way to support your team's workload.
A. S.
9
16 May 2025
Yes to social media sharing, no e-mails please. - Same as above. All went as planned. - All was done as planned - Eka has been very professional, fast and efficient, and helpful.
9
12 May 2025
Unfortunataly 1 pakket missing - Very professionel
Jozef van den Broek
10
9 May 2025
There was an issue where there was a discrepancy on the cost between two invoices. But it was solved quickly. - Super responsive and helpful. No complaints at all.
S. P.
7
9 May 2025
The job has been done quickly. The team members very kind. Unfortunately, the packing done with very average quality, and the unpacking not fully done. I did not appreciate at all that Gosselin requires to pay additionally for the pick-up of empty boxes (never done during several previous removals), especially having in mind that it is impossible to empty them during very narrow period of time while the removal team is present at destination.
10
7 May 2025
J. P.
Moved to
Luxembourg
from
United States
10
6 May 2025
The services I received was handled professionally. I give them a score of excellent! They were polite and courteous. Gave me up-to-date reports from start to finish. I would recommend their services to anyone.
Sharon Baker
9
4 May 2025
At first, I did not like the person who assisted me initially, but when Rachela took over, everything went smoothly. Overall, the service was very good. - I am so grateful of Rachela for being so responsive to all my queries.
Carlos CRESPO
9
30 April 2025
A long delay during shipping, but understand that was outside of control and Julie provided helpful update throughout the process.
L. Q.
10
29 April 2025
M. A.
9
28 April 2025
They did not reserve a parking and had trouble unloading the truck. But the team worked hard and relatively careful. However one piece of furniture (desk - new and properly packaged) was damaged as one unprotected chair was extremely dirty and needs deep cleaning. These items have been reported for insurance claim. - Excellent team. The second collection of a sofa (that did not fit in the first truck) was not careful and dragged over the ground This was reported at the time. - Easy and patient with questions and options. - Very attentive and quick complete responses to email and phone calls.
10
13 April 2025
Reto and his team were very helpful and quick to advise on all matters. - Excellent work. Movers were professional and polite. - Excellent service at destination too. People were careful when unpacking and polite.
Svilena Hristova
9
11 April 2025
A. B.
10
11 April 2025
M. R. d. l. P.
8
9 April 2025
I. K.
10
9 April 2025
I. D.
Moved to
Slovakia
from
Malaysia
10
9 April 2025
Katalin Kummer
10
9 April 2025
I. M.
10
9 April 2025
I. M.
10
9 April 2025
N. d. l. S.
10
9 April 2025
J. A. C. J.
10
9 April 2025
Stets schnelle und kompetente Beantwortung aller Fragen und Nachfragen - Umsichtig, effizient, vertrauenswürdig
10
9 April 2025
N. D.
9
9 April 2025
The team in France were very considerate in making sure our stowaway cat was safely collected from inside the truck where she had been hiding for the entire 11 day drive!
8
9 April 2025
G. L.
10
9 April 2025
G. L.
10
9 April 2025
K. P.
10
9 April 2025
S. M.
10
9 April 2025
Elijah Hill
Be smart. Move with your smartphone.
Ask for a guided virtual survey. Capture the volume of your household goods with your smartphone. A Gosselin colleague will assist you in the process.